- Dog Clothes
- Dog toys
- Collar & Co
- Dog en route
- Dog bed
- Dog care
- Accessories
- Grooming equipment
- For cat
- %Sale%
General Terms of sale
In case of inconsistencies between the German version and versions in other languages, the German version shall be deemed to be valid.
1. Field of application
For business relations between the seller DogOne GmbH, and the buyer, exclusively following conditions are applicable. The seller doesn’t accept any other conditions except there are agreed by a written contract by the seller. The text available for contracts exists only in German.
2. Prices
For end customers (as defined in the German law § 13 BGB): All prices are already including the VAT (purchase tax).
For resellers/distributors (as defined in the German law § 14 Abs.1 BGB): The VAT isn’t included in the prices.
3. Conclusion of contract and exceptions of shipping
The presentation of the products in the Online-Shop is an non-binding offer.
By clicking on the button “send order”, you’re committing to the binding order. The contract of sale arrives as soon as the confirmation of the order or shipping of the products are available. The text of the contract will be saved. The data of the order can’t be checked at the internet due to data protection laws.
If the ordered product is not available, the contract can be cancelled. In that case, we will inform you very quickly and offer you to change the order for other products of the same amount. If you don’t want another product or nothing is available we will repay you the amount of the order.
If they are some delays in the shipping, you will be informed quickly.
4. Right of withdrawal
You can cancel the contract within two weeks without giving reasons for it. The cancellation must be written (letter, fax, email) or can be done through the return of the goods. The time limit begins with the receipt of the cancellation or the returned goods and the compliance of the E-Commerce conditions.
The cancellation should be send at following address:
DogOne GmbH
Waldstraße 18
D-77839 Lichtenau-Scherzheim
Fax 07227 50 48 9 -0
E-Mail: storno@dogone.de
We take the risks of shipping in case of cancellation within two weeks
Consequences of the withdrawal
The received goods and services (e.g. interests) should be given back. If it’s not possible, there should be a replacement in money.
Goods that can be packed in a parcel should be sent back. The others will be picked up from you. You have to pay the shipping costs if the goods that we sended are the same as those ordered and if the amount of the goods sended back is not over 40€. Otherwise, it’s free for you. We don’t accept any C.O.D (cash on delivery) and not paid deliveries.
The payback must be done within 30 days after the cancellation.
Remark: the withdrawal can’t be applicated for personalised products, special orders.
5. Shipping
If nothing else mentioned, the goods are shipped to the delivery given by the buyer.
The exact shipping time can be checked in the data of the articles. If a product isn’t available, you will be informed quickly.
6. Payment date, delay
You can pay either in advance or with credit card.
In case of the advanced payment, the banking account is in the confirmation of the order. We will send you the goods as soon as we have been paid.
In case of the payment with direct debit, we will send the goods after the transaction.
Here it can be that you have some costs if the transaction can’t be done because wrong banking numbers the account is not enough covered. That’s why the buyer shall ensure that sufficient funds to cover the required amount are available in the account upon the due date.
In case of payment per credit card, the goods are sent as soon as our account is credited.
If the buyer has to much delay of payment, the seller is allowed to charge 5% interests of delay. If a damage has occurred because of the delay, the seller is allowed to charge that damage too.
7. Reservation of proprietary rights
The goods belong to the seller until the whole order is paid.
8. Liability for defects
If there is a defect on a purchased product, the buyer can expect a replacement or that the defect will be removed. If no replacement can be done, we can reduce the price or bring a compensation for damage.
The seller doesn’t take the responsibility for damage caused on something else (eg. Profit) than the product. In general, the seller doesn’t take any responsibility if the buyer has claims form §§ 1, 4 (product liability law).
If the seller breaks any conditions of the contract, the obligation of replacement is limited on the damaged product.
9. Applicable rights
German law to the exclusion of the UN- Buying-law.
10. Safeguarding clause
If any clause will be disabled, the others will remain. Instead of the disabled clause, the prescripted laws are applicable.